Privacy Policy
Servus Credit Union is committed to protecting the privacy and security of your personal and financial information. This policy explains how we collect, use, share, and safeguard your data.
Servus Credit Union is committed to protecting the privacy and security of your personal and financial information. This policy explains how we collect, use, share, and safeguard your data.
Last Updated: June 3, 2026
Servus Credit Union collects personal information necessary to provide you with financial products and services, to process your transactions, to verify your identity, and to comply with applicable laws and regulatory obligations. The types of personal information we collect depend on the products and services you use and the nature of your relationship with us.
Personal identifiers include your name, mailing address, email address, telephone number, Social Security number, date of birth, and government-issued identification numbers. We collect this information when you open an account, apply for a loan, or establish a membership with Servus Credit Union. Financial information we collect includes your account numbers, account balances, transaction history, income details, employment information, assets and liabilities, credit history, and credit scores. This information is gathered from your account applications, transaction records, credit reporting agencies, and your interactions with our online banking platform and member services team.
Technical and usage data is collected automatically when you interact with our website, online banking portal, or mobile application. This includes your Internet Protocol (IP) address, browser type and version, operating system, device identifiers, pages visited, time spent on pages, login timestamps, session duration, and the referring website or search terms that brought you to our site. We use cookies, web beacons, and similar tracking technologies to collect this information, which helps us maintain the security of your online banking session, improve the functionality of our digital platforms, analyze website traffic, and understand how members interact with our services.
Servus Credit Union uses the personal information we collect for several specific business and operational purposes. We use your information to establish and administer your accounts, process your transactions — including deposits, withdrawals, transfers, and loan payments — and provide customer support when you contact us. We use your information to evaluate your eligibility for products and services, including credit decisions, and to manage risk, detect fraud, and prevent unauthorized or illegal activity. We also use your information to comply with federal and state laws, regulations, and legal processes, including reporting to credit bureaus, responding to court orders and subpoenas, and meeting tax reporting obligations.
For operational improvement, we analyze aggregated and de-identified usage data to understand how members use our digital platforms, identify areas for improvement, and develop new features and services. We may use your contact information to send you account-related communications — statements, notices, confirmations, security alerts — and, with your consent where required, to send you information about products, services, and promotions that may interest you. You can opt out of marketing communications at any time by following the unsubscribe instructions in any marketing email, by updating your communication preferences in your online banking profile, or by contacting member services at (866) 445-7200.
Servus Credit Union does not sell your personal information to third parties for their independent marketing purposes. We share your information only in the specific circumstances described below and with appropriate confidentiality and security safeguards in place.
We share information with third-party service providers who perform functions on our behalf — payment processors, statement printing and mailing vendors, check ordering companies, fraud detection services, data analytics providers, cloud hosting and IT infrastructure providers, and marketing service providers who help us communicate with you. These service providers are contractually bound to use your information only for the specific services we have engaged them to perform and to maintain confidentiality and security standards consistent with this policy and applicable law.
We share information with credit reporting agencies as permitted by law — when you apply for credit, we may report your application and subsequent payment history to credit bureaus, which helps establish and maintain your credit profile. We share information with other financial institutions as necessary to complete transactions you initiate — for example, when you transfer funds to an external bank account or use an ATM network. We may also share information as required by law enforcement, regulatory agencies, or through legal process such as subpoenas, court orders, or search warrants. In the event of a merger, acquisition, or sale of all or a portion of our assets, member information may be transferred as part of that transaction, subject to the acquiring entity's commitment to honor this privacy policy or provide equivalent protections.
Our website and online banking platform use cookies — small text files stored on your device by your web browser — and similar tracking technologies to provide essential functionality, enhance security, analyze usage, and improve your experience. Essential cookies are required for the core operation of our online banking platform: they maintain your secure login session, remember your authentication status, and support multi-factor authentication. These cookies cannot be disabled through our platform, as the online banking service would not function without them.
Analytics cookies collect information about how visitors use our website — which pages are visited most often, how long visitors spend on each page, which links they click, and whether they encounter errors. This information is aggregated and de-identified; it does not identify individual members. We use this data to improve our website structure, fix navigation issues, and prioritize content development. Preference cookies remember choices you make — such as language preference, accessibility settings like font size, and whether you have acknowledged certain notices — so you do not have to re-enter them on each visit. You can manage cookie preferences through your browser settings, including blocking or deleting cookies. However, blocking essential cookies will prevent the online banking platform from functioning properly, and blocking other cookies may degrade your experience on our website.
Servus Credit Union employs administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Administrative safeguards include employee training on data privacy and security, access controls that limit employee access to member information based on job function, and regular security policy reviews. Technical safeguards include 256-bit encryption for data transmitted between your browser and our servers, firewalls and intrusion detection systems that monitor network traffic for suspicious activity, multi-factor authentication for online banking access, automatic session timeout after inactivity, and regular vulnerability assessments and penetration testing conducted by independent security firms.
Physical safeguards include controlled access to our data centers and office facilities, video surveillance at branch and office locations, secure document storage and shredding procedures for paper records, and visitor logging and escort requirements. Despite these measures, no method of electronic storage or internet transmission is completely secure. While we strive to protect your personal information using commercially reasonable and industry-standard methods, we cannot guarantee absolute security. We encourage members to protect their own information by using strong unique passwords, enabling multi-factor authentication, monitoring account activity regularly, and reporting any suspicious activity to member services immediately.
As a Servus Credit Union member, you have specific rights regarding the personal information we maintain about you. You have the right to access and obtain a copy of the personal information we hold about you, subject to certain exceptions for fraud prevention, legal privilege, and information that would reveal another person's identity. To request access, contact our member services team at (866) 445-7200 or submit a written request through the secure messaging feature within your online banking account. We will verify your identity before releasing any information and typically respond within thirty days.
You have the right to request correction of inaccurate or incomplete personal information. If you believe the information we hold about you is incorrect — an outdated address, a misspelled name, an incorrect phone number — you can update much of this information directly through your online banking profile, or contact member services for assistance. You have the right to opt out of certain information sharing. Under federal law, you can limit the sharing of your information with third parties for marketing purposes. You can also opt out of prescreened credit offers by visiting optoutprescreen.com or calling 1-888-567-8688. You have the right to receive this privacy policy in an alternative format upon request — large print, audio recording, or other accessible format.
If you are a California resident, the California Consumer Privacy Act provides additional rights regarding your personal information. Under the CCPA, you have the right to know what categories of personal information we collect, the sources from which we collect it, the business purposes for collection, and the categories of third parties with whom we share it — all of which are described in this privacy policy. You have the right to request deletion of your personal information, subject to certain exceptions — including when the information is necessary to complete a transaction, detect security incidents, comply with legal obligations, or exercise free speech rights. You have the right to opt out of the sale of your personal information; however, Servus Credit Union does not sell personal information as defined by the CCPA, so this right does not apply to our data practices as currently constituted. You have the right to non-discrimination for exercising your CCPA rights — we will not deny you services, charge different prices, or provide a different quality of service because you exercised your privacy rights. To exercise your CCPA rights, contact us at (866) 445-7200 with the subject line "CCPA Request" or use the secure messaging feature in your online banking account. We will verify your identity before processing any request.
Servus Credit Union does not knowingly collect personal information from children under the age of thirteen without verified parental consent. Our online banking platform and website are not directed at children, and we do not market financial products to minors. If we become aware that we have inadvertently collected personal information from a child under thirteen without parental consent, we will delete that information promptly. Parents or guardians who believe their child has provided personal information to us should contact member services at (866) 445-7200 immediately.
Servus Credit Union may update this privacy policy periodically to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes, we will notify you by posting the updated policy on our website with a revised "Last Updated" date and, where required by law, by sending you a direct notification via email or through your online banking account. We encourage you to review this privacy policy periodically. Your continued use of Servus Credit Union products and services after the effective date of any updated policy constitutes your acknowledgment and acceptance of the changes.
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:
Servus Credit Union
Member Services — Privacy Inquiries
Phone: (866) 445-7200
Secure Messaging: Available through your online banking account after login
Mail: Privacy Office, Servus Credit Union [mailing address available through member services]
We are committed to resolving privacy concerns promptly and fairly. If you are not satisfied with our response, you may have the right to file a complaint with the applicable regulatory authority — including your state attorney general, the Federal Trade Commission, or the Consumer Financial Protection Bureau.
| Data Category | Examples | Collected From | Purpose |
|---|---|---|---|
| Personal Identifiers | Name, address, SSN, date of birth, phone, email, government ID | Account applications, enrollment forms | Identity verification, account administration, regulatory compliance |
| Financial Information | Account numbers, balances, transaction history, income, credit reports | Applications, transaction records, credit bureaus | Transaction processing, credit decisions, fraud prevention |
| Technical Data | IP address, browser type, device ID, login timestamps, session data | Automatic collection during website/app use | Security monitoring, platform improvement, session management |
| Employment Information | Employer name, job title, income level, employment verification | Loan applications, account opening | Credit evaluation, product eligibility determination |
| Communication Records | Secure messages, call recordings, email correspondence, chat logs | Your interactions with member services | Issue resolution, service quality, training, recordkeeping |
| Marketing Preferences | Opt-in/opt-out choices, communication channels, product interests | Your explicit selections and stated preferences | Tailoring communications to your preferences |
No, Servus Credit Union does not sell member personal information to third parties for their independent marketing purposes. We share information only with service providers who help us deliver banking services — such as payment processors and statement vendors — and as required by law or to complete transactions you initiate. We do not exchange member information for monetary consideration with data brokers, advertising networks, or any third party seeking to use your data for their own purposes unrelated to servicing your accounts.
You can access much of your information directly through your online banking account — account balances, transaction history, statements, and profile information are available at any time after you log in. For a more comprehensive data access request covering all information we maintain about you — including information not visible through online banking — contact member services at (866) 445-7200 or submit a request through the secure messaging feature in your online banking account. We will verify your identity before releasing information and respond to your request within thirty days, subject to any applicable legal exceptions.
If you close your accounts with Servus Credit Union, we retain your personal information for the period required by applicable laws and regulations — typically five to seven years for transactional and tax records. After the required retention period expires, we securely dispose of your information in accordance with our data retention and destruction policies. Information that is subject to a legal hold — such as information relevant to pending litigation or a regulatory investigation — is retained until the hold is released.
The Servus Credit Union mobile app employs the same security standards as our desktop online banking platform, including 256-bit encryption for all data transmission, multi-factor authentication, automatic session timeout, and real-time fraud monitoring. Additionally, the mobile app supports biometric authentication — fingerprint recognition or facial recognition — as an alternative to entering your password. Your account data stored on the mobile device is encrypted, and sensitive information like your full account numbers and Social Security number is never stored locally on the phone. If your device is lost or stolen, you can remotely disable mobile app access by contacting member services or by logging into your online banking account from another device and removing the lost device from your trusted devices list.